Thank you for visiting Elevate Decor by Sam. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, process, share, store, and protect your personal data when you use our website.
By accessing or using our website and services, you acknowledge that you accept the practices described in this Privacy Policy. If you do not agree with this policy, please do not use this Website.
1. Data Controller
Elevate Decor by Sam is responsible for the collection and management of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable United Kingdom data protection laws.
2. Information We Collect
We may collect and process the following categories of personal information:
Personal Identifiers and Contact Information
You may choose to provide your name, email address, phone number, postal address, event details (such as date and venue), and other contact information when you:
- submit a contact or booking form,
- request a quote,
- correspond with us by email or telephone.
Technical and Usage Data
We automatically collect information about how you use our Website, including your IP address, browser type and version, pages you visit, time and date of access, device information, and other analytics data collected via cookies and similar technologies.
Marketing and Communications Data
If you choose to sign up for newsletters or marketing communications, we will collect your marketing preferences and communications data.
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To respond to your enquiries, provide quotes, manage bookings, and deliver event decoration and styling services.
Website and Service Improvement
To analyse, administer, and improve our Website, products, and services, including through analytics.
Communications
To communicate with you about your booking, send service updates, and respond to customer service requests.
Marketing
To send you promotional offers and newsletters only where you have given explicit consent. You may withdraw marketing consent at any time.
Legal and Compliance
To comply with applicable laws and regulations, enforce our terms and policies, and protect our rights, privacy, safety, or property.
4. Legal Basis for Processing
Under UK GDPR, we rely on one or more lawful bases for processing your personal information, including:
- Consent: when you agree to receive marketing communications.
- Contractual Necessity: to fulfil our contract with you (e.g., to provide booked services).
- Legal Obligation: to comply with legal requirements.
- Legitimate Interests: to improve services, maintain security, and run our business.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to distinguish you from other users, improve your website experience, and provide analytics. Cookies may collect technical and usage data. You may manage cookie preferences through your browser settings.
For detailed information on cookies we use, please refer to our separate Cookie Policy. (If not published yet, you should add one to your website.)
6. Sharing Your Personal Data
We will not sell or rent your personal information to third parties. We may share your data with:
- Service Providers: who help us deliver our services (e.g., payment processors, website hosting).
- Legal Authorities: where required by law, legal process, or to protect our legal rights.
- Professional Advisors: such as accountants or legal advisors, when necessary.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. International Transfers
Your personal data will normally be stored and processed within the UK. If, in the future, personal data is transferred outside the UK or the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your privacy and rights.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Data will be securely deleted when no longer required.
9. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access the personal data we hold about you.
- Right to request correction of inaccurate data.
- Right to request deletion of your data.
- Right to object or restrict processing.
- Right to data portability.
- Right to withdraw consent at any time.
To exercise any of these rights, please contact us using the contact details above.
10. Security of Your Personal Data
We implement physical, technical, and administrative security measures to protect your personal information against unauthorised access, loss, misuse, alteration, or destruction. While we use reasonable security measures, no Website or Internet transmission is completely secure.
11. Links to Other Websites
Our website may contain links to external sites. This Privacy Policy does not cover the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, our information practices, or changes to our website or services. We will post the updated Privacy Policy on this page with a revised “Last Updated” date.
