Refund policy

Refund Policy – Elevate Decor by Sam

At Elevate Decor by Sam, every booking is bespoke and tailored to your event. Because of this, refunds are generally not available once an order has been placed.

Deposits
A non-refundable deposit is required at the time of booking. This secures your date and allows us to begin preparations immediately. If you cancel your booking, this deposit will not be refunded.

Cancellations
If you cancel your booking before the event setup, no refunds will be issued as work begins as soon as your order is confirmed.

On-site adjustments
At the venue, some changes may be necessary due to space, venue rules, or health and safety requirements. These adjustments are made at our discretion to ensure safety and quality. Such changes do not qualify for refunds.

Customer responsibilities
It is the customer’s responsibility to provide accurate information that may impact the setup, for example: uneven or unsuitable ground for outdoor installs, venue access restrictions, and time limits imposed by the venue.
The customer must check and confirm they are happy with the setup before we leave the venue. Our decorations are fragile. Once we leave, they are outside of our control and we cannot accept responsibility for any damage caused after completion of the setup.

Service issues
In the rare case that something goes drastically wrong at the point of setup and we are unable to deliver the agreed service, we will work with you to find a fair resolution, which may include a partial refund.

Faulty products or damages at setup
If a supplied prop or decor item is faulty or damaged at the time of setup, please notify us immediately. We will assess and provide a suitable resolution, which may include a replacement or partial refund.

Contact
Email: Samiksha.Arora@Hotmail.com
Phone: 07367 287204
📍 Slough, Berkshire, UK